Patient Education
Appointment and Consultation Guides
Plain-English guides to how the service works rather than what any treatment does. Each explains one part of the pathway: booking, triage, the first consultation, what to bring, the pre-operative visit, waiting and scheduling, cancellation, interpreters, chaperones and consent, and what follows a consultation.
All Guides
10 guides to booking, being seen and deciding
- How to Book an AppointmentBooking
- Choosing Which Service You NeedTriage
- What Happens at the First ConsultationFirst Visit
- What to Bring to Your AppointmentPreparation
- The Pre-Operative VisitBefore Surgery
- Waiting Times and How the Clinic SchedulesScheduling
- Rescheduling, Cancelling and Missed AppointmentsAppointment Policy
- Interpreters and Language SupportLanguage Access
- Accompanying Persons, Chaperones and ConsentYour Visit
- What Happens After the ConsultationAfter Your Visit
Start with a consultation, not a decision
Reach out to arrange an assessment. We take a history, examine what concerns you, and explain honestly what can and cannot be done — including the option of waiting, or of doing nothing at all. Nothing is agreed on the day, and no plan is guaranteed until you have read it.